We are here for you
Here you will find everything you need to know about orders and customer account. If you have any additional questions, send us a message using the contact form, on our social media networks or on whatsapp +351 934 800 945
How can I see my order history?
To view the history of all your orders, simply log into your account via the "My Account" icon, enter your email address, then your password and click where it says "Login".
Now that you have logged into your account you can see all the orders you have already placed with us, have access to your personal data and, if necessary, change information about the delivery or billing address.
Here you can see all the purchases you have made with Vinyl, their status and also start returning one of your orders!
I forgot my password. What should I do?
When we have many accounts online it is normal to forget the password we use on each of them. To retrieve your password, log in (icon on the top right) and click on the "Forgot password?" option. Enter your email address, click on "submit". You will receive an email with a link and instructions to change your password.
Where can I find my receipt?
Your receipt is in your online customer account. If you have not registered, you must have received an email with a link to access the receipt. If you notice that the link has not been sent or you need help accessing the receipt, please contact us at firstname.lastname@example.org.
How can I create an account at Vinyl Artwork?
To create a Vinyl account, simply click on the Account icon in the top right-hand corner of the website and enter the requested information.
When you create a Vinyl account, your data will be automatically saved for your future purchases and you will have access to exclusive campaigns for Vinyl customers. Your account also lets you manage your orders and returns, manage your order invoices, and add or remove addresses so that you can receive your orders where it is most convenient!
How can I delete my customer account?
First of all, we would like you to share with us something that you dislike in our communication, products or even the campaigns. This way, we can improve the products and services we provide.To delete your account, please contact us at email@example.com.Remember, your account is free of charge and it means you can quickly purchase Vinyl products without having to enter your details every time you place an order.
How well is my personal information protected?
Can I cancel or change my order after payment?
If the order is already produced or on its way to your address, it cannot be cancelled.
We understand that sometimes changes may need to be made to an order after payment. If we have not yet sent the custom item to production, changes may still be possible. However, the time it takes to send an item to production varies. If you decide to make changes to your order after payment, please contact us as soon as possible so we can try to accommodate your request.
Can I change the delivery or billing adress of an order?
If the product has not yet been sent by us, please contact us by email at firstname.lastname@example.org to make the change internally.
If you notice that you have to change the delivery address with the order already on the way, you can make the change directly with the carrier. Simply access the link that is sent with the tracking number and inform them of new delivery address or alternatively ask the courier to deliver the order to a pick up point closer to you.
Can I reserve a product to buy later?
It is not possible to make reservations on the website.
You can add the item to a Wish-list to purchase it later. Please note that this way you are not booking any item, but rather saving it for future reference.
How can I track my order?
As soon as Vinyl products are shipped, you will receive an email with the tracking number and link from the carrier's website. By clicking on this link, you will be able to follow your order and know exactly where it is at any given time. You will also receive notifications from the carrier and can make changes to the address or delivery date.
I did not receive the order confirmation email. What should I do?
If you have not yet received the order confirmation and payment email, please check your spam box. If it is not there, please try to contact your bank and confirm with them if the payment has left your account. If this is confirmed, contact us and send us proof of payment. We will do our best to get your order to you!
My order is late. What should I do?
If you still don't receive your order with the expected delivery days after making the payment, contact us at email@example.com and we will be happy to confirm where the order is.
How can I make a purchase?
At Vinyl Artwork, we want your shopping experience to be as easy and convenient as possible. Here's how to make a purchase with us:
- Browse our online store or use the search bar to find the product you want.
- Add the product(s) to your cart. You can also purchase products in packs to reduce your carbon footprint.
- Proceed to the shopping cart and either login or register. If you prefer, you can make a purchase without registering.
- Enter your shipping address and choose a shipping method.
- Select your preferred payment method.
- Confirm your purchase and finalize your order.
Once your order is placed, you'll receive a confirmation email with all the details. As soon as we ship your order, you'll receive another email with tracking information from the carrier.
After that, just wait for your order to arrive!
Thanks for shopping with us at Vinyl Artwork!
How can I receive information from you by email?
To receive our newsletters, simply enter your email address in the appropriate field at the bottom of the home page.
By registering in the online store and authorising communication via email, you will also receive our newsletters, campaigns and promotions.
How can I be sure that my purchase has been completed?
You will receive an order confirmation email at the address you registered with or which you associated with your order (in case you made a purchase without registration).
When your order is shipped, you will receive a new email with the carrier's tracking code. This code lets you track the shipping and reception of your order from our warehouse to the address you gave us for delivery of the order.
Can I place an order by phone?
For security reasons, we prefer not to accept orders over the phone. Since in order to place an order you have to provide us with sensitive data - such as credit card data, among others - and we do not want to make mistakes when entering the data, you should place your order in the Vinyl Artwork online store yourself.
We are, however, happy to assist you during the purchase. If you have any questions, just contact us at +351 934 8000 945 or email firstname.lastname@example.org or you can fill out our form, available on the contact page.
When making a pruchase is stock always guaranteed?
Because we always want to guarantee the best experience for our customers, we at Vinyl are extremely careful with the management of our products.
We closely monitor the available stock and use sophisticated stock management and control systems.
When you complete an order, and after we receive payment confirmation, the stock is automatically reserved for you. For this reason, we guarantee that we never have a paid order for which there is no stock in our warehouse.
Will I receive a receipt for my purchase?
After we send your order, the receipt is available online, in your customer account. If you do not register with the Vinyl Artwork online store, you can access your receipts via a link that we will send to your email.
How long does it take for my order to arrive and are are the shipping costs?
We understand that timely delivery is important to our customers, which is why we take great care in not only preparing and producing your custom design, but also ensuring that it is shipped to you as quickly and efficiently as possible. To give you an idea of our shipping costs and delivery times, we have provided a detailed table below that also includes the time needed for design preparation and production.
|Country||Shipping costs (€)||Delivery time|
Portugal (mainland and islands)
€2,50 (Free for orders over €29,99)
2 to 4 working days
Spain (mainland and islands)
€2,50 (Free for orders over €29,99)
|2 to 4 working days|
Belgium, France, Germany, Netherlands, Italy & Luxembourg
Normal - €4,5 (Free for orders above €49,99 )
Express - €9,90
6 to 10 working days
3 to 6 working days
Other EU countries
€9,90 (Free for orders above €59,99 )
3 to 6 working days
We do not currently ship to non-EU countries.
Deliveries and collections in Portugal are by CTT. In European Union countries they are by EMS Express.
Deliveries are made between 9am and 6pm, on working days. Someone must be at the address to receive the package. This service does not include the option of scheduling or appointment, so the delivery of the package will be made without prior contact by the carrier. We do not guarantee this delivery period in the periods of promotions, sales, Christmas and when we are out of stock.
We do not ship to:
- Faroe islands;
- Mount Athos;
- Canary islands;
- French Guiana;
- French Overseas Territories;
- St. Peter;
- San Marino;
- Municipality of Livigno;
- Municipality of Campione d'Italia;
- Territorial Waters of Lake Lugano;
- Dutch Antilles;
- Aland Islands;
- Isle of Man;
- Channel Islands (Jersey, Guernsey, Alderney and Sark);
- Saint Helena and its dependencies;
- British Indian Ocean Territory;
- Turk and Caicos Islands;
- Cayman Islands;
- Montserrat Island;
- British Virgin Islands;
- Falkland Islands;
- Pitcairn Islands;
- British Antarctic Territory;
How do credit card payments work?
To pay by credit card just enter the item you want to buy, complete your delivery and billing address information, proceed to checkout by selecting the credit card payment method. A window then opens for you to enter your credit card details.The Vinyl Artwork online store does not save your credit card details. We will only receive a payment confirmation from your bank.
How do payments with ATM reference work?
If you are in Portugal, you can choose to pay your order through an ATM Entity and Reference.
By selecting this method, you have up to 2 days (48H) to finalise your payment. As soon as the payment is received, your order will be shipped. The communication of the payment is made automatically, so do not worry; you don't need to send the proof of payment.
How do PayPal payments work?
To pay with PayPal, simply enter the item you wish to buy, complete your delivery and billing address information, proceed to checkout by selecting the PayPal payment method. A window then opens for you to enter your PayPal account details. Vinyl Artwork never has access to your private information. We only receive a payment confirmation in the online store system from your PayPal account.
Is it safe to buy at Vinyl Artwork?
Yes, Vinyl's website makes a commitment to you by protecting your personal data based on encrypted data transmission via a secure HTTP.
Furthermore, we do not store your credit card or PayPal account data. This way, we only have access to information provided by the payment method you used, with or without confirmation of payment.
What currency can i make my payment in?
All orders are placed in Euro (EUR) and payment is processed in this currency.
Please note that if your bank account is in a different currency, the exchange rate used to debit your account will be determined automatically by your Bank/PayPal and not by Vinyl.
What payment methods are available?
Currently, VINYL offers the following payment methods: ATM, Credit Card, MBway and PayPal.
I am having difficulties with payment. What should I do?
If you are unable to make your payment you should check the card details you are entering or the PayPal account you are using. If you have already confirmed that everything is correct but you are not able to proceed with your payment, please contact us by email at email@example.com.
How do promotional codes work?
Promotional codes are usually sent by email as part of a campaign or purchase you have made and cannot be used in conjunction with other promotions or campaigns in force. They are only valid once and are applied at checkout.
I forgot to use my promotional code. What should I do?
If you did not enter the promotional code at the time of payment, unfortunately we cannot apply it to this order. However, you can use it at a later time.
How do I use a promotional code?
Promotional codes are assigned to customers through promotional campaigns, giveaways or specific actions with digital influencers. If you have received a code it is because you are a very important person to us and we would love for you to use it to try or buy our products again.
To use the code just enter it in the "promotional code" field, which you can find in step 1 of the shopping cart. You can also use the code on the last page of the shopping cart. Just click on "use a code" and enter your promotional code there. You must use the code exactly as you received it: the letters, numbers and other special characters. If the code is not valid, the online store will show you an error message. Just try again if you are sure that the code is active.
EXCHANGES AND RETURNS
How can I exchange a product I bought at Vinyl?
As we sell custom products at Vinyl Artwork, we cannot accept exchanges or returns on custom orders.
Our team works hard to make sure that the final product matches the design and specifications agreed upon with the customer. However, if there is an issue with the product that is our fault, such as a defect or mistake in the customization process, please contact us as soon as possible so we can work to resolve the issue.