If the order is already produced or on its way to your address, it cannot be cancelled.

We understand that sometimes changes may need to be made to an order after payment. If we have not yet sent the custom item to production, changes may still be possible. However, the time it takes to send an item to production varies. If you decide to make changes to your order after payment, please contact us as soon as possible so we can try to accommodate your request.

If the product has not yet been sent by us, please contact us by email at geral@vinylaw.pt to make the change internally. 

If you notice that you have to change the delivery address with the order already on the way, you can make the change directly with the carrier. Simply access the link that is sent with the tracking number and inform them of new delivery address or alternatively ask the courier to deliver the order to a pick up point closer to you.

It is not possible to make reservations on the website.

You can add the item to a Wish-list to purchase it later. Please note that this way you are not booking any item, but rather saving it for future reference.

As soon as Vinyl products are shipped, you will receive an email with the tracking number and link from the carrier's website. By clicking on this link, you will be able to follow your order and know exactly where it is at any given time. You will also receive notifications from the carrier and can make changes to the address or delivery date.

If you have not yet received the order confirmation and payment email, please check your spam box. If it is not there, please try to contact your bank and confirm with them if the payment has left your account. If this is confirmed, contact us and send us proof of payment. We will do our best to get your order to you!

If you still don't receive your order with the expected delivery days after making the payment, contact us at geral@vinylaw.pt and we will be happy to confirm where the order is.

At Vinyl Artwork, we want your shopping experience to be as easy and convenient as possible. Here's how to make a purchase with us:

1. Browse our online store or use the search bar to find the product you want.
2. Add the product(s) to your cart. You can also purchase products in packs to reduce your carbon footprint.
3. Proceed to the shopping cart and either login or register. If you prefer, you can make a purchase without registering.
4. Enter your shipping address and choose a shipping method.
5. Select your preferred payment method.
6. Confirm your purchase and finalize your order.

Once your order is placed, you'll receive a confirmation email with all the details. As soon as we ship your order, you'll receive another email with tracking information from the carrier.

After that, just wait for your order to arrive!

Thanks for shopping with us at Vinyl Artwork!

To receive our newsletters, simply enter your email address in the appropriate field at the bottom of the home page.

By registering in the online store and authorising communication via email, you will also receive our newsletters, campaigns and promotions.

You will receive an order confirmation email at the address you registered with or which you associated with your order (in case you made a purchase without registration).

When your order is shipped, you will receive a new email with the carrier's tracking code. This code lets you track the shipping and reception of your order from our warehouse to the address you gave us for delivery of the order.

For security reasons, we prefer not to accept orders over the phone. Since in order to place an order you have to provide us with sensitive data - such as credit card data, among others - and we do not want to make mistakes when entering the data, you should place your order in the Vinyl Artwork online store yourself.

We are, however, happy to assist you during the purchase. If you have any questions, just contact us at +351 934 8000 945 or email geral@vinylaw.pt or you can fill out our form, available on the contact page.

Because we always want to guarantee the best experience for our customers, we at Vinyl are extremely careful with the management of our products.

We closely monitor the available stock and use sophisticated stock management and control systems.

When you complete an order, and after we receive payment confirmation, the stock is automatically reserved for you. For this reason, we guarantee that we never have a paid order for which there is no stock in our warehouse.

After we send your order, the receipt is available online, in your customer account. If you do not register with the Vinyl Artwork online store, you can access your receipts via a link that we will send to your email.